Terms of Service

Acceptance of Terms

By accessing or making a purchase through Optimus AI Global Ecosystem Ltd (“Optimus AI Global”, “OmniStore”, “we”, “us”, or “our”) at www.optimusaiglobal.com, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using our platform.

Our Service

Optimus AI Global operates OmniStore as a professional personal shopping and sourcing service, catering to a discerning clientele that includes celebrities, high-net-worth individuals, and other high-profile clients who require discretion, reliability, and access to premium goods sourced directly from global manufacturers and partners.

Direct Manufacturer Sourcing & Product Listings

OmniStore operates as a high-end luxury marketplace featuring direct manufacturer sourcing for premium assets, including luxury vehicles, real estate, and lifestyle goods (such as apparel and electronics). Because items are sourced directly from global partners, specifications, availability, and delivery timelines are subject to confirmation via our direct WhatsApp concierge service (+2348124262305).

Sourcing & Fulfillment Standards

Every order is held to the following standards as a condition of sale:

• Direct factory sourcing — items are procured directly from the manufacturer or an authorized partner, not third-party resellers.
• Worldwide express delivery, with an estimated transit window of 7 to 9 business days from dispatch.
• Original manufacturer packaging and boxes accompany every shipment.
• Applicable manufacturer warranties are honored and included.
• Complete documentation (proof of purchase, authenticity, and origin) is provided with every order.

Pricing, Discounts, and Bulk Orders

• Prices listed are subject to change based on international shipping, customs, and currency fluctuations.
• Promotional offers (such as multi-item volume discounts like “Buy 2 or more items to get 20% off”) apply strictly under the conditions specified per campaign and require verification via our concierge before payment completion.

Payments and Transactions

All online payments, deposits, and subscription processing are securely handled through accredited payment gateways, including Flutterwave. By submitting a payment, you warrant that you are authorized to use the designated payment method. All sales, custom sourcing deposits, and digital service subscriptions are governed by our refund and fulfillment policy.

Refund & Cancellation Policy

This section applies to every purchase made through optimusaiglobal.com, including OmniStore orders, AI tool subscriptions, and digital services. Eligibility, cancellation windows, and the refund process differ by product type as described below.

• Who is eligible: Any customer who paid through an accredited gateway on this site (including Flutterwave) and whose order has not yet been dispatched, delivered, or otherwise fulfilled at the time of the cancellation request.
• 14-day cancellation window: You may cancel and request a full refund within 14 calendar days of your purchase date, provided the item below still qualifies:
• AI tool & SaaS subscriptions: Cancel any time within 14 days of the initial charge for a full refund of that billing period, prorated for any days of active use beyond a reasonable evaluation period. Cancelling stops future billing immediately regardless of refund eligibility.
• OmniStore sourced goods (vehicles, real estate, apparel, electronics): Full refund if cancelled before the item is dispatched from the manufacturer or partner. Once dispatched, the order follows manufacturer/partner return terms, which our concierge will confirm with you at cancellation. Custom-sourced or made-to-order items already in production at the time of cancellation are not eligible for a refund, only for store credit at our discretion.
• Digital downloads (music, media): Not eligible for a refund once the download or streaming access has been delivered, in line with standard digital-goods practice. If a file is corrupted or fails to deliver, contact us for a free replacement or refund.
• Event tickets: Refundable up to 14 days before the event date. Within 14 days of the event, tickets are non-refundable but may be transferred to another attendee by contacting us.
• How to request a refund: Contact our concierge via WhatsApp (+2348124262305) or email with your order reference. We confirm eligibility within 2 business days.
• Processing time: Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card issuer's processing time.

Multi-Vendor Subscriptions & Paid Pinning

External vendors utilizing our platform infrastructure for sponsored listings or paid-pinning services must maintain an active subscription status. Violation of marketplace standards or fraudulent listings will result in immediate account suspension and forfeiture of active subscription fees.

Limitation of Liability

Optimus AI Global shall not be held liable for indirect, incidental, or consequential damages arising from shipping delays, custom clearances, or manufacturer constraints outside our direct control.